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Technical Support

800-445-0264 (Toll Free) 24-hour Voicemail
214-528-4200 (DFW Area Metro)

Switchboard Hours
9:00 AM - 5:30 PM Mon-Fri (Central Standard Time)

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Why Should I Become a Member?

Our goal is to help you optimize your workflow and save you time and money. Whether you’re just starting out in photography or are an industry veteran, you’ll find the most choice in products and services right here, along with easy online ordering and the personal attention you need to be even more successful.

Fill out a simple form and Become a Member. Membership includes free access to workflow software downloads like ROES along with other workflow solutions available only to professional customers. In addition, you will get free online tutorials, special offers and pricing just for the professional, and much more. Also view order status, print invoices, reviews your account history and track orders.



Downloads & Order forms

Some of these documents may requre your signature. You can either email, fax or mail to BWC. We are required to have a printed copy with your signature on record.





File Preparation & Color Management


File Prep

Most all high volume photography done on location and in studio is shot in JPEG. We recommend Level 10 Standard JPEG. The 18 MB files from your JPEG camera mode will provide a great way to send images to the BWC for printing, but only use it for minimal opening, making changes and resaving. If this is done, there will be little visible changes in your output prints saving them as level 10 JPEG output.

BWC request prints be cropped to exact size with prints 11x14 and smaller and saved at 300PPI. Remember the proper aspect ratio. Our software will render your image, cropping from the center of the image out to the dimensions of the print. If you submit an image that is cropped to an 8x10 aspect ratio, a 5x7 or wallet produced from that file will have the sides cropped. Read more



When sending files to BWC it is required to have a color profile attached to each file. When files are sent not using this color space, we have no way to properly correct or print your files. This generally results in images that look muddy and flat in color. We strive to preflight most orders received but there will be times that the wrong profiles or no profile can cause a poor color issue. So let’s look at color settings.
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